Managing ancillary tasks can significantly impede the delivery of high-quality healthcare services. Therefore, our comprehensive healthcare BPO services provide an effective solution for all non-core needs. Whether it’s medical billing or claims submission, we efficiently handle all your support tasks, ensuring your focus remains on core healthcare operations.
Our Expertise in Healthcare Industries
With over two decades of expertise in delivering top-notch BPO services, we take pride in being the leading provider of business outsourcing solutions tailored specifically for the healthcare sector. Understanding the unique needs of healthcare organizations, we offer services that include medical billing, coding, claims management, patient data handling, revenue cycle management, and customer support. Our experienced team leverages advanced technology and best practices to ensure exceptional results for our clients.
Additionally, our outsourcing services are designed to optimize operations, reduce costs, and improve patient care. Our skilled back-office professionals specialize in data management, customer support, and safeguarding sensitive information. We work closely with our clients to ensure they receive the service and assistance needed to meet their goals. Our commitment to excellence drives our dedication to client success.
Our All-Encompassing Healthcare Services
Medical Coding
In the realm of medical coding, our services not only provide specialized assistance to healthcare providers, but also ensure the highest level of accuracy. We employ trained and certified professionals who work diligently to ensure the precise coding of medical records, therefore optimizing reimbursement and minimizing coding errors. Moreover, our approach focuses on reducing discrepancies, ensuring seamless operations for your healthcare practice.
Medical Billing
In the domain of medical billing, we not only present healthcare providers with a cost-effective and streamlined solution for their financial requirements, but also enhance overall efficiency. Additionally, our services involve precise claim submissions, payment tracking, and adept handling of insurance follow-ups, ensuring prompt reimbursement. Moreover, our approach helps providers maintain a smooth financial workflow while minimizing delays.
Medical Billing Charge Entry
Our Medical Billing Charge Entry services offer precise and efficient data entry solutions for healthcare providers. By optimizing billing procedures and improving revenue cycle management, we help increase revenue while minimizing errors. This streamlined approach ensures both accuracy and efficiency in handling financial tasks.
Medical Records Indexing
In the area of Medical Records Indexing, we offer healthcare providers efficient and accurate solutions for organizing and categorizing patient data. This improves data management, ensures confidentiality, and enhances the accuracy and speed of data retrieval processes.
Medical Data Entry
Our Medical Data Entry services provide healthcare organizations with efficient and accurate data entry solutions. This helps reduce errors, improve overall efficiency, and ensure the generation of precise reports, enhancing the accuracy of all data management processes.
Payment Posting
Our Payment Posting services involve the accurate recording and updating of financial transactions within a client’s system. This process includes inputting payment data from various sources, reconciling them with corresponding invoices, and ensuring that all payments are correctly reflected in the system.
Medical Claims Processing
Our Medical Claims Processing services include a thorough review and verification of claims for accuracy. We manage the submission of claims to insurance payers, track their status, negotiate payments, and handle appeals for denied or underpaid claims. This comprehensive approach ensures timely payment from insurance companies.
Medical Accounts Receivable
Our services in managing Medical Accounts Receivable help healthcare providers effectively track and collect payments for their services. This includes monitoring outstanding patient balances, following up with insurance companies and patients on overdue payments, and ensuring the accuracy and timeliness of the provider's receivables.
The OTP GLOBAL Advantage in Healthcare Outsourcing
Mitigating billing errors
Mitigating billing errors is achieved by leveraging seasoned and proficient professionals for billing tasks, in addition to implementing advanced technology systems. Moreover, adherence to established protocols plays a crucial role in ensuring accuracy.
Enhancing accounts receivable
Enhancing accounts receivable is accomplished through our healthcare BPO services, as these streamline medical billing, coding, and claims processing. Consequently, this leads to error reduction, improved accuracy, faster payment cycles, increased collections, and enhanced financial stability.
Leverage advanced tools
We leverage advanced tools, such as Electronic Health Record (EHR) systems, medical billing software, medical coding software, claims management systems, as well as data analytics and reporting tools, in order to enhance operational efficiency and productivity.
Elevate customer support
We elevate customer support through our healthcare BPO services by deploying dedicated customer service teams to manage patient inquiries, appointment scheduling, and other administrative tasks. As a result, this leads to enhanced response times and heightened patient satisfaction.
Consistent follow-up on denials
Consistent follow-up on denials is conducted by means of continuous monitoring and tracking of denied claims. Additionally, by collaborating closely with healthcare providers, we ensure prompt resolution, thereby reducing denied claims, improving cash flow, and ultimately upholding a high level of accuracy in medical billing and coding processes.
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OTP GLOBAL stands as the preeminent and trusted company in the field of Healthcare.
We specialize in offering healthcare BPO services specifically tailored for the healthcare industry. Through our services, healthcare companies can improve their operational efficiency by outsourcing non-medical tasks, such as administrative and support services, to our team of experts. Over the years, we have delivered these services to hospitals, clinics, medical laboratories, long-term care facilities, home healthcare services, pharmaceutical companies, as well as other healthcare businesses across the US, UK, and Canada. As a result, this allows healthcare providers to focus on their core competencies while delivering high-quality patient care. Our services include medical billing and coding, customer service, and claims processing, all performed by our highly skilled and experienced team. Furthermore, with a commitment to quality and compliance, we work closely with our healthcare clients to ensure that their standards and regulations are met.
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